“Unfortunately, the process com.android.phone has stopped.”

menu_default hide_default

Generally, people want to go for the life of their devices without experiencing a major Android OS error. But you may experience several issues with the device such as faster than a usual battery drain, connectivity problems that can hinder the way your device connects to the internet via Wi-Fi or to other devices via Bluetooth and many other minor issues. The reason why we describe these as minor issues is that they usually just need a simple refresh of the device to be fixed and frankly, they are not as scary as some Android system issues.

One of the scary errors that may require more time to get rid of is the "Unfortunately the process com.android.phone has stopped" error. This error has been widely reported by Samsung device users although it may also occur on other devices running the Android OS.


Why Do I Encounter "Unfortunately the process com.android.phone has stopped" Error?

Like we have mentioned before, there might be a lot of issues on your Android device and the system in general that can contribute to this error. Some of the most common causes include the following:

  • A faulty third-party app can affect the OS in numerous ways. 

  • If there is a problem with the SIM toolkit application, this error may also occur on your device.

  • This system error has also occurred with the installed ROM on your device. 

While there are plenty of reasons why it happens, it is worth noting that as scary as it is, this error can be fixed using the solutions we will present to you in this article.

Part 1. 3 Advanced Ways to Fix This Error

However, it never helps to focus only on what the causes could be. Since we are certain you are here to fix the problem, the following are just some of the most advanced ways out of this error with a higher success rate of fixing. 

Before finding more details of each method, feel free to check the comparison table first.

2. Factory Reset
3. Wipe Cache Partition
Success rate
Operating difficulty
Required time
What kind of issues can be solved
All system/software issues
Only some software issues
Only a few software issues

Way 1. The Best Tool to Fix "Unfortunately the process com.android.phone has stopped" Error

If you are looking for a solution that is easy to use and will eliminate this error from your device in a matter of minutes, you may want to try iMyFone Fixppo for Android. This tool is specifically designed to help fix this and many other Android OS errors. All you need to do to get your device working normally again is to connect the Android device to the computer and let Fixppo for Android do what it is designed to do.  

  • It has a 100% success rate regardless of the complexity of Android errors because it utilizes the most advanced technology to fix any error.

  • It can be used to fix all Android system errors including a device that won't turn on/off, a device stuck in the black/white screen, a device that will not update or a device that keeps restarting and many other Android errors.

  • It has a very pleasant user interface, making it a very simple tool to use even if you are not a tech-savvy.

  • It supports thousands of Android devices and all versions of the Android OS.

  • It is trustworthy and it has already been recommended by many authoritative websites.


The following is a step-by-step guide to help you fix this issue using Fixppo for Android: 

Step 1: Begin by downloading and installing iMyFone Fixppo for Android on to your computer and then open it. In the main window, click on "Start" to begin the process.

Step 2: You will be required to enter your Android device's details. Ensure that the details you have provided are correct and then click "Download Firmware". The program will then begin downloading and extracting the necessary firmware for your device. Take the time to double-check if all the details you have provided about the device are correct. This will prevent problems later on in the process.


Step 3: Then connect your Android device to the computer using USB cables. You will also be required to put the device in Download mode to allow the program to easily detect the device. Fixppo will provide you with the instructions to put the device in download mode.


Step 4: Once the program recognizes the device, it will begin fixing all system issues automatically. Keep the device connected until this process is complete.


The device will restart and be free of all errors including the "Unfortunately the process com.android.phone has stopped" error. Try Fixppo for Android for free now without hesitation.

Way 2. Factory Reset Android in Recovery Mode

Another way to eliminate this error once and for all is to factory reset the device in recovery mode. Follow these simple steps to do it: 

Step 1: Shut down the device as you normally would.

Step 2: Hold the Volume down button, the Home button, and the Power button down together to enter into recovery mode.

Step 3: Using the volume buttons to scroll, select "Wipe data/Factory Reset" and use the Power button to click on the option.

Step 4: Use the Volume buttons to highlight "Yes" when prompted and the Power button to select the option. When the process is complete, select "Reboot System Now".


This method is able to work, but it will also cause total data loss.

Way 3. Wipe Cache Partition

Caches are the temporary files your device uses to ensure that services and apps on the device continue to run smoothly. These files can, however, sometimes become corrupt causing this error. To wipe the cache partition and therefore eliminate corrupt caches, follow these simple steps:

Step 1: Turn off the device and then hold down the Home and Volume Keys, then press and hold the Power Key. Release the Power key but continue to hold the other two keys when the device's name appears on the screen.

Step 2: When you see the Android logo on the screen, release the other two keys and let the device rest for up to a minute. 

Step 3: Now use the volume keys to highlight the "Wipe Cache Partition" option and use the Power key to select it.

Step 4: Use the volume keys to highlight "Yes" and the Power key to select it. Wait while the device removes the cache partition.

Step 5: When the process is complete, once again use the volume keys to select "Reboot System Now" and the Power key to select it.


The device will reboot and hopefully, the "Unfortunately the process com.android.phone has stopped" error should be gone.

Part 2. How to Prevent This Error from Occurring

Once you have successfully eliminated this error, it makes sense to take actions that can prevent a repeat of the same error in the future. The following are just some of the ways you can do that:

Way 1. Clear App Data and Cache

Since this problem can be caused by faulty apps, regularly clearing your App Data and Cache can prevent it from occurring.

To do that go to Settings -> Apps (App Manager on some devices) -> All -> and find the app whose data you want to remove. Click on the App and then tap "Clear Cache and Clear Data".


Way 2. Clear Cache and Data of the SIM Toolkit

Clear the cache and data on the SIM toolkit app to prevent this problem.

To do that, go to Settings -> Apps (App Manager on some devices) -> All -> and locate the SIM toolkit app. Tap "Clear Cache" and "Clear Data".

Way 3. Disable Automatic Date and Time

A simple change in the settings has also been known to prevent issues like this one.

To disable automatic date and time, go to Settings > Date & Time and uncheck "Automatic Date & Time".


Way 4. Reset App Preferences

To reset App references go to Settings -> Apps (App Manager/Application Setting on some devices) -> All and tap on the Menu button (3 dots). From the options tap "Reset App Preferences", read the content that appears and tap "Reset Apps" and then restart the device.


Way 5. Keep Your Android Updated

A firmware update comes with a lot of security features that can prevent this and many other errors from occurring. Therefore always ensure your device is running the latest firmware.


Way 6. Stop Automatic Updates

To stop automatic updates, open the Play store and tap on Menu -> Settings -> Auto-update apps and then select "Do not auto-update apps".


With the solutions above, you can easily get rid of the "unfortunately, the process com.android.phone has stopped" error once and for all. Let us know which method best works for you in the comments section below.


By  Robert Moore , to Android Issues

Posted on Aug 16, 2019  ( Updated: Oct 15, 2019 )

Related Articles: