What can you do when the speaker on your Samsung Galaxy won't work? This may seem like a rare issue, but it happens more often than you think. Here's one of our users who sent us an email seeking a solution to the same problem.
The external speaker on my Samsung is no longer working. The device vibrates but it will not ring or play music and videos. I can hear everything fine when I plug in the headphones. I have tried checking all the settings on the device, but nothing seems to work. Can you help?"
Before attempting any more invasive solution, it is important to do basic troubleshooting to determine the extent of the problem. Because this problem can manifest in numerous ways, the first thing you need to do is identify the problem. Is the sound coming from the speaker distorted in any way? Do you hear hissing sounds during playback or is the sound breaking up? Or are you not getting any sound at all. Some of these problems can occur if you dropped the device and it suffered some kind of hardware damage. But if they arise seemingly out of nowhere, they could be caused by a glitch in the settings or software.
See if the Headset is Causing the Issue
Some headsets and sound accessories can be causing the issues. Therefore you may want to remove any accessories; particularly Bluetooth based ones that are connected to the device. You should also turn off Bluetooth. Now try placing a call from the device and leave a message on your voicemail to test the sound.
Test the External Speakers
You can try testing your speakers in the following ways; Record a small video with the device and play it back to see if the speaker's issue is only when making or receiving calls. You can also use the voice recorder to test the sound quality.
Playback the audio or video recording via speakers to determine the quality of the sound. If you can hear the video or audio, then you can rule out a hardware problem and it is most probably software glitch causing the problem.
Remove the Device from the Case
Some cases, especially really thick ones can affect the proper function of the device and may even interfere with the speakers. Therefore, remove the case from the device and then test the speakers again. You may also want to clean your speakers since accumulated dirt can cause the speakers to malfunction.
Does your Phone show Headphones Plugin?
If the headphones are still plugged into the device, your speakers will not work. Most phones will show the headphones are plugged in on the notification bar. But the icon is small and can easily be overlooked. Try plugging in your headphones and unplugging them again to see if the icon is still there. If the device is stuck in headphone mode, you will not be able to hear sound from the speakers.
Ensure Do Not Disturb is Not Enabled
If "Do Not Disturb" is enabled on your phone, you may not be able to hear calls or other notifications from the speaker. Therefore turn off"Do Not Disturb" to see if this is causing the issue.
Once you have determined the extent of the problem and basic troubleshooting doesn't work, try one of the following solutions.
The first thing you should do to try and fix the problem is to remove all external devices including anything plugged into the headphone jack or even selfie sticks.
Remove the device's case, screen protectors and any other accessory that is in contact with the device.
Turn off Bluetooth completely by going to Settings> Bluetooth.
It is very easy for speakers to get clogged up with dirt and grime which can affect the sound output quality. Before you clean the speakers, ensure that you turn off the device and remove the battery. You can then blow compressed air into the speaker and the dust and lint will blow out.
Some apps will allow you to adjust the sound independently from the main volume control. If you are not able to hear the sound from a particular app, see if you can adjust the app's sound settings to increase the volume.
Wiping the cache partition of the device will remove any corrupt data that could be causing the device to malfunction. Here's how to do it in recovery mode.
Step 1: Turn off the device and then press and hold the volume key, home key ad power key at the same time.
Step 2: Release the power key when the phone vibrates but keep holding the other two buttons until the recovery menu appears.
Step 3: Use the volume down key to highlight"wipe cache partition" and press the power key to select the option.
Step 4: Once the process is complete, use the same keys to select"Reboot System now" and the device will reboot.
Follow these simple steps to restart the phone;
Step 1: Press and hold the power button until you see the power menu on the screen.
Step 2: Select"Power Off" and the device will shut down.
Step 3: Wait a few seconds and press the power button again to turn on the device.
Safe mode will help you determine if third-party apps on the device could be causing the issues. Here's how to put your device in safe mode;
Step 1: Turn off the device and then press and hold the power key until you see the Samsung logo on the screen.
Step 2: Now hold the volume down key until the lock screen appears and you see"Safe Mode" at the bottom of the screen.
If the sound issue doesn't happen while the device is in safe mode, then an app could be causing the issue. Remove any apps installed before the problem's appearance.
If your device has a removable battery, remove and reinsert the battery. This will reset the device without erasing its data and may remove any settings that could be causing the problem.
If the solutions above don't work, you may want to reset the device to factory settings. This procedure should be a last resort as it will result in total data loss. Here's how to do it.
Step 1: Turn off the device and then press and hold the volume up key, home key and power key.
Step 2: Release all keys when the Android logo appears on the screen. You should see the "Installing system update" on the screen for a few minutes before the device shows the recovery menu.
Step 3: Use the volume down button to highlight"wipe data/factory reset" and then use the power key to select it
Step 4: Use the same keys to select"Yes- delete all user data".
Step 5: When the process is complete, select"Reboot system now" and the device will restart.
If you want to try a professional and easier way, you can try iMyFone Fixppo for Android to repair the Android system and remove any settings that could be causing the issue. This program works very well to repair all Android related issues including this one and it is very easy to use.
Simple to use-only 3 clicks are needed
Highest recovery rate-100% works for Android OS issues
Full compatibility-all Samsung phones and tablets are supported
No technical knowledge needed-user-friendly interface on the software
To use Fixppo for Android to fix a device with sound issues, install the program on your computer and then follow these simple steps.
Step 1: Open Fixppo for Android and then click"Start" to begin. You will then be requested to enter all the details about your device. Ensure the details you provide are correct before clicking"Download Firmware".
Step 2: Once the download is complete, connect the device to the computer using USB cables. Double-check the details provided to ensure they are correct and then follow the on-screen instructions to put the device in download mode.
Step 3: As soon as the device is in download mode, Fixppo for Android will begin repairing the device immediately. Just ensure that the device remains connected to the computer until the process is complete.
Once the process is complete, the device will restart and it shouldn't have any problems.
The methods do have solved many people's problem of Samsung speaker that won't work. So you can try the solution that you trust from the ones we've detailed above. Let us know in the comments section below if the device has been fixed.
By Miller Walton , to Android Issues
Posted on Sep 29, 2019 ( Updated: Oct 15, 2019 )