“I lent my Samsung Galaxy Note 5 to a friend of mine who dropped it from a considerable height. There was no screen damage of any kind from the fall and I was grateful my device was still functional. After a while, I noticed a small patch of the screen had become a kind of purple-blue color. The patch grew in the next few days to cover the whole screen and I was unable to use the device properly. Can you help me fix this?”
The purple screen is one of the most common problems to affect Samsung devices and can be quite problematic. At first, the purple color can appear a small spot on the screen, but over time the small spot tends to grow darker and larger until the whole screen is covered. If this is the problem you are experiencing, this article is aimed at helping you troubleshoot and hopefully fix the device once and for all. Before we get to the solutions, however, it is important to note that this problem can be caused by both software and hardware problems and the solution used to fix the problem will depend on the main cause.
The purple screen of death is an indication that the VMKernel of the EXX/ESXi host is experiencing a serious error and becomes inoperative, terminating virtual machines that may be running. In layman's terms, you may be seeing the purple screen because there is a critical error on your device that is preventing the software on your device from functioning correctly. This could be a hardware issue that could result from a fall that may, in turn, affect the functionality of the software.
Because the problem can be so hard to understand, most people think it is difficult to fix. But as we shall see in this section, there are some solutions you can try that will get the device working normally again.
If there are any eternal devices connected to the device such as headphones and storage devices like SD cards, you may want to disconnect them from the device. Sometimes damaged eternal hardware can cause the problem to escalate resulting in a larger purple spot on the screen. At the very least, removing the external devices will prevent the problem from becoming more pronounced which can increase your chances of fixing the device.
Press and hold the power button on your Samsun device and tap "Restart" to restart the device. Sometimes a simple restart can refresh the device and remove any system errors that could be causing the problem.
Overclocking the device by changing its hardware clock rate, multiplier or voltage can generate a lot of heat on the device which can cause the purple screen of death. You may there want to remove these overclock settings and tools to help lessen the load on the GPU and fix the problem.
Although the purple screen of death can be caused by hardware problems such as the former user describes above, the problem will appear when the proper functioning of the software components is affected. This is primarily why the device doesn't appear to have any damage at first only for the screen to appear purple a few hours later. The best way therefore to fix this problem is to use an Android repair tool like iMyFone Fixppo for Android. This program is designed to fix all software related problems affecting your device including the purple screen of death in a few simple clicks and without affecting the data on the device. The following are some of the program's most useful features;
Apart from the purple screen of death, Fixppo for Android can be used to fix many Android OS related issues including a device that won't turn on/off, a device stuck in the black/white screen, a device that won't update or a device that keeps restarting among other issues.
It supports all Samsung devices including Samsung Galaxy S10 as well as thousands of other Android devices with the number rising steadily over time.
It utilizes the most advanced technology to ensure that the success rate for fixing any issue is very high. At the same time, the program has a very simple user interface, making it an ideal solution even for the beginner.
It also has a high number of favorable reviews from some of the top technology blogs including Techradar, PCWorld, MacWorld, Engadget and many more.
To use Fixppo for Android to repair the device, download and install the program on to your computer and then follow these very simple steps;
Step 1: Launch the program and click "Start" to begin the repair process. Enter the information required about your device to enable the program to locate the ideal firmware for the device. Click "Download Firmware" once you are certain the details you've provided are correct. The program will download and extract the required firmware.
Step 2: Now connect the device to the computer using USB cables and out it in Download mode. If you are unsure of how to put the device in download mode, simply follow the Guide Fixppo provides.
Step 3: Once the device is in download mode, the program will begin fixing the device immediately. Ensure that the device remains connected to the computer until the process is complete. Once the process is complete, the device will restart automatically and hopefully, the purple screen of death will be gone.
If you can use the device, you may want to update the device to the latest version of Android. Just go to Settings > About Device and check for an update. If an update is available, simply click on "Download and Install" to update the device.
If all else fails, a factory reset could be the only way to fix the problem. It is important to note however that a factory reset will result in total data loss.
To do it go to Settings > General Management > Reset > Factory Data Reset.
The device will restart and hopefully, the purple screen of death should be gone.
The solutions above can help eliminate the purple screen of death. We recommend that you try each solution until the problem is gone. You may also want to consider bringing the device to a reputable repair shop especially if you think the problem may be software related.
By Miller Walton , to Android Issues
Posted on Aug 23, 2019 ( Updated: Oct 15, 2019 )