Encounter [RH-01] in Google Play Store? Read This Now!

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Google Play Store is where you can get all your favorite apps and games. It is very simple to search and download the apps you need. But it is not easy for everyone.

Many users have reported that they encountered [RH-01] Play Store error when they download an app from Google Play Store. Because of this error, they cannot be able to install or update the app they wanted to. So, what is this error and why does it occur?


In this article, we will tell you what this error is all about and the reasons for its occurrence. If you are one of them who have experienced the Play Store RH-01 error, this article is for you.

Part 1. What is RH-01 in Google Play Store?

When you update or install an app from the Google Play Store, you may see the Google play store error RH-01 error on your screen. This error will not allow you to install or update an app until you fix it.

This error may tell that there is a problem retrieving data from the server, but the actual problem will not be with the server. This is related to your Android device OS.

Part 2. Why Does My Play Store Say "Error retrieving information from server"?

This error can be annoying when you are unable to use an app until you update it. The reason for this error can be anything. 

  • You may see this error if the settings of your Android device are incorrect.

  • If the internet connection of your device is unstable, Google may push this message.

  • Sometimes the issue may not be because of your device or internet connection, but some bugs and glitches from Google's server.

  • Sometimes, this is related to your Android device OS.

Part 3. The Most Useful Way to Fix Google Play Error [RH-01] 

No matter what's the reason for this error, it is important to fix it so that you can update or install the apps from the Play Store again. The most effective way to fix it by using third-party software.

iMyFone Fixppo for Android is the latest and most effective tool for fixing all kinds of Android system issues, including Google Play Store error RH-01.

  • Designed with the latest technology in its field, this tool can fix issues on thousands of Android smartphones and tablets.

  • It comes with the fastest repairing rate and a 100% success rate in this field.

  • This tool is trusted by millions of users and professional websites across the world.


You can easily fix this issue by following the steps given below.

Step 1: After downloading and installing Fixppo for Android, open it and click on the Start button on the home page. Download the appropriate firmware version for fixing Google play store error RH-01. Enter the correct device details and select all the options carefully. Now click Download Firmware.


Step 2: Next, connect your device to the computer. Put the device in Download mode before starting to fix the problem.


Step 3: After the device enters the Download mode, all the Android issues will be fixed automatically. You must make sure that you do not remove the device or use it until the fixing process gets over, else the device can get bricked. After the fixing process is over, the device will restart.


Using Fixppo for Android, all the Android issues are fixed within minutes. If you have encountered RH-01 Play Store error recently, download and install iMyFone Fixppo for Android and fix it immediately.

Part 4. 6 Other Common Ways to Fix Google Play Error [RH-01]

You can also try these basic methods given below to fix this error, but you need to note that they only have a relatively lower success rate of repairing.

Way 1. Restart Your Android Device

Start with the easiest method. Just restart your device and check if the error gets fixed.

Step 1: Press and hold the Power button.

Step 2: Multiple options will be displayed. Tap on Restart. The device will restart automatically.


Way 2. Check Internet Connections

There is a chance that you are unable to connect to the Play Store's server because of an unstable internet connection. That's why you should check the internet connectivity whenever you encounter this error.

The Wi-Fi router can be the cause of this problem. Turn it off and then turn on after a few minutes. If you are using Wi-Fi, disable it and connect using your mobile data. If it works, there is a problem with your Wi-Fi connection.


Way 3. Clear Cache & Data of Google Play Store

Try to clear cache and data of Google Play Store and then check if Google Play Store is working.

Step 1: Open Settings -> Application Manager.

Step 2: Tap on "All" and then select the Google Play Store.

Step 3: First tap "Force Stop", then "Clear Cache" and finally "Clear Data".

Step 4: Repeat these steps for Google Service Framework and Download Manager apps.


Way 4. Change Date and Time Settings

Many times RH-01 Play Store error occurs because of incorrect date and time of your device.

Step 1: Go to Settings -> Date & Time.

Step 2: Check if the date, time and time zone are correct.

Step 3: For automatic date and time settings, drag the slider to turn on "Automatic date & time".


Way 5. Update Google Play Store to the Latest

Make sure that Google Play Store is up to date so that you can update and install apps seamlessly.

Step 1: Go to Settings -> Apps -> Play Store.

Step 2: Tap Disable. The Play Store will be reset to factory version. After a few minutes, you can wait for it to update automatically.


Way 6. Remove & Re-add Your Google Account

If none of the above methods worked for you, try to remove and re-add the Google account in the Play Store. 

Step 1: Open Settings -> Accounts and tap Google.

Step 2: You can see your Google account. Now remove it.

Step 3: Restart the device and then add re-add the Google account.


Part 5. Reviews of All the Above Methods

If you still cannot make your final decision, let's see the review of all the methods we have discussed.

What Can Be Fixed
Success Rate
Operating Difficulty
Required Time
All system/software issues
Restart Android Device
Some software issues
Check Internet Connection
Only internet issues
Clear Cache and Data
Some software issues
A little bit complex
Change Date and Time
Some software issues
A little bit complex
Update Google Play Store
Some software issues
A little bit complex
Readd Google Account
Only Google account problems
A little bit complex
A little bit long


We have given some effective solutions for fixing the Google Play Store error RH-01 on your device. The professional tool like iMyFone Fixppo for Android to fix this error is highly recommended. Have any other questions? We would love to hear from you. Just leave your comments below.


By  Robert Moore , to Android Issues

Posted on Aug 16, 2019  ( Updated: Oct 15, 2019 )

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