Cellular data or mobile data is absolutely essential for the proper running of your device. For example, there are apps on your device that cannot work without access to the internet and when your device is not connected to Wi-Fi, you will need to rely on cellular data for this connection. This is one of the reasons why your device will become useless when mobile data is not working.
We have received numerous emails from Samsung users, particularly those with the Samsung Galaxy S7 who have reported this problem in great detail. Here's one of the many complaints we have received:
I am unable to get mobile data when in a roaming area. This means I can't get the weather app and email to work on my Samsung S7. Can you please help? I really need to get rid of this annoying issue!
There are several signs that indicate the presence of this particular connection issue. They include the following:
You may be unable to load web pages in a browser.
When Google Play is stuck on "Loading..." when you're trying to download or update an app.
Downloads may also fail to start, time out or download progress may remain at 0%.
Certain apps like Google Maps, WhatsApp or YouTube don't work properly.
The following are just some of the simple checks or solutions you can try when mobile data doesn't work on your Samsung.
The first thing you should do when faced with this problem is to check the network mode you are using. For example, if your device is a 4G phone, you need to ensure that the preferred network mode is set as "4G".
To check the network mode go to Settings > Mobile Data > Network Mode and switch to the preferred network mode.
It is also possible that you are experiencing problems with mobile data because you have reached the mobile data limit. You may have forgotten to increase the mobile data limit set previously. To check the mobile limit, follow these simple steps:
Step 1: Go to Settings > Mobile Data/Data Usage.
Step 2: You will see a graph that has been tracking your data usage. You can simply drag the limits up and down to increase or decrease the limit as possible.
Step 3: Uncheck the box "Limit Mobile Data Usage" to remove this limit completely.
To make sure that it is not the SIM card causing these problems, you need to remove the SIM card and re-insert it back on to your Samsung. Once you reinsert the SIM card into the device, check if the problem persists.
The Access Point Names (APNs) enable your mobile network provider to connect the device to the internet. It may, therefore, make sense to reset APNs to default when you're facing mobile data connectivity issues. Here's how to do it:
Step 1: On your device, go to Settings > Mobile Data (this could be Wireless Controls or Wireless & Networks on some devices).
Step 2: Tap on "Mobile Networks > Access Point Names.
Step 3: You should be able to see a list of various APNs, now tap on the three dots at the top corner and select "Reset to Default".
If the above troubleshooting solutions don't get the device connected to mobile data, you may need more advanced solutions to fix this problem. The following are the best of them.
The best solution to use is iMyFone Fixppo for Android. This program is designed to help fix all Android system-related issues that can be caused by faulty settings or OS related problems.
Since this problem could also be caused by faulty settings or bugs in your Android OS, it is the ideal solution for this problem. Here are some of the program's features:
It can be used to fix a wide range of system issues with your Android device.
Fixppo for Android utilizes the most advanced technology to guarantee a 100% success rate for repairing.
It is also very easy to use and 3 simple steps will help you easily fix the device.
It supports all Samsung phones and tablets and supports all versions of the Android OS.
It has been recommended and trusted by many professional media sites around the world.
To use Fixppo for Android to fix a device that will not connect to the internet via Mobile data, install the program on to your computer and then follow these simple steps:
Step 1: Launch the program and then click on "Start" to begin the process. In the next window, enter the details of the device and ensure they are the correct details before clicking on "Download Firmware". The program will download and extract the necessary firmware for the device.
Step 2: Now, connect the device to the computer and click "Start". Put the device in download mode to continue (the program will show you how to do that for your particular device).
Step 3: Once the device is in download mode, Fixppo will begin fixing the device immediately. Keep the device connected to the computer until the process is complete and it restarts.
A simple restart of your device can also work to fix the device. For most devices, simply long-press the power button and then select "Restart".
Airplane mode can essentially reset the function of your SIM card and get it working again. For this reason, turning it on and then off can easily fix the connectivity issue.
Step 1: Turn on Airplane mode on your device. You can do that in the settings on the device or in the control center.
Step 2: Wait a few seconds for the SIM card functions to turn off completely.
Step 3: Now turn off Airplane mode and as soon as the SIM cards become active again, turn on mobile data to see if the problem is gone.
The above solutions can all help you determine the extent of the problem and also fix it. Choose a solution that you trust and let us know in the comments section below if your Samsung is fixed.
By Robert Moore , to Android Issues
Posted on Aug 27, 2019 ( Updated: Oct 15, 2019 )