How to Fix Android Phone cannot Play Videos?

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Have you ever been a situation when your Android phone can not play videos? This happens a lot to many people. There are many reasons why this problem might occur, and there are also many solutions to this problem. In this article, we will discuss the reasons why this problem occurs in your Android phone and some solutions to how you can fix the issue.

Solutions for Fixing Android Phone Cannot Play Videos

1. The Best and Quickest Solution for You - Fixppo for Android

If you want to fix can't play this video on the Android issue, then the best way to do it is by using iMyFone Fixppo for Android. This amazing software can guarantee your system safety and repair your Android system with speedy and successful results. It will fix all kinds of system-related issues on your Android device and allow you to enjoy playing videos in your Android device.


  • No need to be tech-savvy.

  • Highest repair rate with a full guarantee.

  • It supports thousands of Android phones and tablets.

  • All Android system problems can be solved with it, including the video can not play.

Step 1: Download and install and start the program on your computer.


Step 2: Provide your device information correctly to download the firmware package.


Step 3: Now click on the "Start" button after checking your device info.


Note: Once the fixing has been succeed, the device will restart automatically. If you want to know more details, please check the Guide.

2. Ensure A Smooth Network Condition

In most cases, you might be using your internet connection to watch the videos. People forget to check if their internet connection is working properly before playing a video. The problem might be that the internet connection is not activated. To make sure that the video runs smoothly to make sure that your connection is stable. You can go to settings and check the Wi-Fi option is okay or not. The general way for resetting the connection is given below -

  • Go to "Settings".

  • And then select "General Management".

  • Finally, tap on "Reset" and then "Reset Settings".


3. Restart/Reboot Your Device

Sometimes the best troubleshooting is to just simply restart your phone. The system in your phones may get jammed and it needs rebooting for proper functioning. It is seen that many times after a restart the problems on the mobile phone are solved. So if you are experiencing problems like can't play videos on Android phones and you can't find a solution, the first thing you can do is to restart your device. To restart the phone -

  • Long press the power button and you will see a pop-up window on your device screen.

  • Tap on the "Restart/Reboot" button.

restart the android phone

4. Clear Cache on Your Android Phone

Cache are memories stored in your phone browser that is designed by websites you visit regularly to enhance your user experience. They take up a lot of space in your browser and as a result of next time when you visit the same website, they take less amount of time to load the page. But since they are taking up memory they can cause problems when a website page is being loaded or a video is being loaded on your mobile phone. An easy solution to video not playing on an android phone is to clear the cache memory stored in your browser. Clearing cache memories frees up space on your mobile phone that helps be able to play videos. Here is how to clear the cache on Android device -

  • First, open the "Settings" option of your browser and select the "Advanced" option.

  • Then tap on "Clear Browsing Data". Now you need to select a range like an hour or you can select lifetime data.

  • Now select "Cookies and site data" and "Cached images and files".

  • Finally, tap on "Clear data".


5. Check Out Whether SD Card Is Loose

It generally happens that we are playing the video through an SD card and the SD card connection is loose. It is necessary to ensure that the SD card is properly attached to the memory cardholder. You can remove the SD card from your Android phone and insert it again. Make sure to check if the SD card is properly placed in its slot. This might solve the problem of you not being able to play videos on your phone.

6. Uninstall Insecure Apps on Your Mobile

It is seen normally that you install insecure apps from the internet all the time. These apps take up lots of space in the RAM of your android phone and that you can't play videos on your android phone. So next time you are having trouble running videos on your phone make sure that you don't have any insecure apps in your phone. These apps also cause security issues on your phone system. Simply uninstall all the apps that you have downloaded from an untrusted source. Normally you are warned if the source is unknown to the app you are downloading. Play Store shows a message that the app is verified if the download source is trusted.

7. Install VLC Player/MX Player on the Mobile Phone

It is necessary to make sure that the video format is correct. Not all media players support the all kinds of video formats. It is necessary to make sure that the application you are using supports multiple video formats so any video can run smoothly in your android smartphone. There are many video players which are available in the Google Play Store. VLC and MX player are two of the best media players for your Android smartphones. You can download them from Google Play Store easily. This can also solve your video format related problems. Both of these media players have a great user interface and, they will make your video run smoothly and nicely.

8. Update the Chrome

It is necessary to update chrome regularly if you are using a chrome browser to watch a video. Sometimes the older version of Chrome doesn't have the requirements of playing a particular video on the internet. To solve this problem it's important that you keep your chrome browser up to date. Here is how to do it -

  • First, launch the Play Store app on your Android device.

  • From the top left of your screen, tap on the "Menu" button and select "My apps & games".

  • Now under the "Updates" tab, check if Chrome is available or not.

  • Then tap on the "Update" button beside Chrome.

  • After updating Chrome, check if you can play the video again by reloading the page.

9. Reset Your App Preference

The job of app preference is to set the apps that you want to use for a particular task. For example, you can use app preference to set VLC player to play your videos automatically every time you select a video to be played. By setting app preference you can ensure that a particular application will be responsible for a particular task. You can choose a VLC media player or MX player as the app of your preference when you need to play a video. Here is how you can do it -

  • First, you need to go to the "Settings" option of your device.

  • Then select "Application Manager or Apps" option.

  • Finally, you need to tap on the 3 dots from the top right of your screen and then tap on "Reset App Preferences".

10. Factory Reset Your Smart Phone

If none of the troubleshooting techniques work, you can troubleshoot by restoring all factory settings on your mobile phone. Resetting all settings to the factory mode makes all the settings get back to the original version by completely refreshing all data. This makes it possible for you to play the videos that you weren't able to play before. This removes all the applications in your phone and free space up so you can play your videos on your android phone. Here is how to do it -

  • First, open the "Settings" menu of your device.

  • Then scroll down and tap on "Backup and Reset" option.


Finally, you need to select "Factory Data Reset". You will be asked if you want to restore your phone to factory defaults because it will wipe everything. You need to confirm it by tapping "Yes/OK" and your phone will reset to its factory settings.


You can go through all kinds of solutions from the internet but ghere is an easy solution to fix video issues on the Android. If you can't play videos on your Android phone, you can try using the guideline from this article to easily solve the problem. Fixppo for Android defintely will the most effective solution to this problem.


By  Miller Walton , to Android Issues

Posted on Jul 12, 2019  ( Updated: Oct 15, 2019 )

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