How to Fix ”App could not be downloaded” -- Error Code 963

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A lot of people have complained that they are unable to download apps from the Play Store due to an error code 963. This error doesn't just show up when downloading apps, but also when attempting to update certain apps. This can be a huge problem especially when you are trying to get a problematic app to work normally.

Like most other Google Play Store errors, however, the error 963 is not difficult to eliminate. In fact, in this article, we are going to be offering you some of the most effective solutions to fix the problem.


What is Error Code 963?

Before we get to the solutions, we though it is important to understand exactly what the Error code 963 is. This Google Play Store error code 963 appears as a popup when trying to download or update an app. The message tells you that you "Can't Download App" or "Can't Update App". The main cause of this error code is a data crash which could mean that the Google Play Store Cache could be corrupt. SD cards have also been known to cause the problem.


Whatever the reason it is happening, this problem can be easily solved using one or more of the solutions we will provide in the next section.

One-click to Fix Error Code 963 on Android

One of the best ways to fix Google Play Problems like this one and many other issues with your device is to use iMyFone Fixppo for Android. This tool offers the best possible solution because of it very easy to use and highly effective. It will fix all Android problems in just a single click and works every time. Some of the features that make Fixppo for Android your ideal solution include the following:

  • It uses the most advanced technology in the field to fix all Android problems.

  • It can also be very useful when you want to install custom software on your device.

  • It supports most Android devices and all versions of the Android OS including 9.0 Pie.

  • It is very easy to use even if you are a beginner and have never used similar software or you don't understand how the Android OS system works.

  • It can be used to repair all kinds of Android related problems including an Android device that is stuck in recovery mode, a device that is freezing or unresponsive and a device that simply won't work correctly.


Step 1: Download and install Fixppo for Android on your computer. Open it and then click on "Start" to begin the process.


Step 2: In the next window, enter the details regarding your device to get the right firmware for the device. Click "Download firmware".


Step 3: The program will begin downloading and extracting the necessary firmware. When the download is complete, check that the information about the device is correct, before connecting the device to the computer. Follow the instructions to put the device into download mode.


Step 4: The program will immediately fixing the device as soon as it is in Download mode. The device will start automatically once the fixing process has been finished.


Then you can go back to the Play Store and try downloading the app again. The process should now be free of any error codes.

Five Common Solutions to fix Error Code 963

The following are just some of the other solutions you can try when faced with the 963 error code:

1. Clear Apps Cache

A simple solution you can try is to clear the App Cache of your Apps. Follow these simple steps to do that:

Step 1: Open Settings and then go to "Apps > All".

Step 2: Tap on the Play Store and then tap "Clear Cache & Data".

Step 3: Now select the app you are trying to update and then clear its cache & Data as well.


2. Unmount SD Card

If you suspect that the SD card could be causing the problem, the best thing to do is to unmount it from the device, attempt to download or update the app and then remount the SD card one the app has been installed.

  • To unmount the SD card go to Settings > Storage > Unmount SD Card.

  • If the app you are unable to update is on the SD card, go to "Settings > Apps > All > Select the App> Move to Internal Storage" to move the app to the device's internal storage before unmounting the SD card.


3. Update the Google Play Store

You may be able to overcome this problem by updating the Google Play Store. That's because this error can also popup when the Play Store as compatibility issues. Here's how to update the Play Store:

Step 1: Open the Settings app on your device and then go to Application Manager > All > Google Play Store.

Step 2: Tap "Force Stop" and "Clear Data".

Step 3: Tap "Uninstall Updates".


Your device will restart. Now, try installing or updating apps from the Play Store to see if the problem is gone.

4. Remove and Re-configure Your Google Account

Removing and then re-configuring your Google Account is also a great way to get rid of this pesky error and it not as hard as you may think. Here's how to do it:

Step 1: Go to Settings > Account > Google.

Step 2: Tap on our account from the menu and then select "Remove Account".

Step 3: Once the account has been removed go back to Accounts > Add Accounts.

Step 4: Tap "Google" and then follow the instructions to re-add the account.


Such a problem can be annoyed especially when you need to download a program that you’re liked. And don’t be worried,if you have read this article,you have already found the best way to help you-- iMyFone Fixppo for Android.


By  Miller Walton , to Android Issues

Posted on Oct 29, 2019  ( Updated: Nov 13, 2019 )

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